General

Since our scenes feature beautiful and friendly models, it is not surprising that we often receive this question. Our professional relationship with models starts and ends with us shooting them for our scenes. Because of this, we are unaware if any of our models also escort.

Many of our sites have a mobile version. If one exists, you should be automatically redirected to it when visiting from your mobile device. To login you use the same user name and password as you would on the desktop version.

If you are not automatically redirected you can scroll down to the bottom of the site and if there is a mobile version there will be a link to it.

No! Digital Rights Management is a technology which is meant to prevent the unauthorized distribution and viewing of films over the web.

Some of our sites used to use DRM but due to customer feedback we decided to remove it from all of our videos. If you can view the preview videos then you can view them in the member area as well – simple as that!

We believe that our members will respect our work and commitment to charities and will not give our content away. Moreover, we are convinced that DRM should not be the method to enforce customer loyalty. In our opinion, hot models, quality videos and regular updates are the key to ensuring you maintain a membership!

We take our model’s privacy very seriously. To protect their privacy, we are unable to connect them with fans. Although we do not keep track of the social media sites our models are active on, you may be able to find your favorite model on Facebook, Twitter or Tumblr.

One of our agents will be happy to change your password for you. To open a ticket please login to the member area and visit the support section of the site. Be certain to let us know in the ticket what you would like your password changed to.

If you do not have access to the member area please, create a ticket using the email address you joined with.

We do our best to add new high quality content as often as possible. With most of our sites you will see something new in the member area at least once a week. Many of our video feeds are updated daily.

If we communicate with you by email for reasons other than customer support (i.e., newsletter, special offers, giveaways or reminders), we will provide a working remove link at the bottom of such email communication. We refrain from using any type of “spam” tactics.

If you believe you have received a spam email from any address connected to one of our websites please forward the email to us at support@westbill.com and we will take action. We are internet users too and we hate spam!

All models were 18+ at the time of filming.

Any information that you provide to us when you establish or update a membership, or during any communications with the administrator of the website(s), is maintained in private files on our secure web server and our internal systems. Any information gained is used to enable us to deliver services to you.

We do not rent, sell or trade your email address or any other information to third parties. We may, however, use third parties to help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys and administering emails, drawings or contests. If personally identifiable information (i.e., name, address, email address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in strictest confidence.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our websites or the public.

We strive to answer all support inquiries within 24 hours and have full resolution within 48 hours. Our support department is open Monday through Friday, excluding major Canadian and US holidays. While we sometimes are able to answer support inquiries on weekends, this is not guaranteed.

If you wish to lookup or cancel your membership you may do so directly at http://westbill.com. Since we offer a self-cancellation option we cannot be held responsible if a rebill takes place between the time you open a ticket and receive a reply unless the time it has taken us to reply is more than 48 hours, excluding holidays and weekends.

The purpose of a trial membership is to allow you to see what the site has to offer before paying for a full month of access. If we offered unlimited trials the bandwidth costs alone from providing them would force us to remove the trial option.

As veteran consumers of all things internet, the most annoying thing is unwanted interruptions to your browsing pleasure. Be assured that we will never inflict this on you.

The MP4 files will play on Mac’s, iPod/iPhone/iPad and any mobile device supporting that format. Unfortunately we are unable to support PDA users.

Login

One of our agents will be happy to change your password for you. To open a ticket please login to the member area and visit the support section of the site. Be certain to let us know in the ticket what you would like your password changed to.

If you do not have access to the member area please, create a ticket using the email address you joined with.

Since your user name is tied to your membership record with the billing company this is something that we are unable to change. We apologize for the inconvenience.

Please send an email to support@westbill.com from the email address you joined with stating that you have lost your user name and/or password. If you know your user name, please include it in your email. One of our agents will reply with your user name and password or a request for more information in order to locate your account.

Your subscription information should have been displayed after you purchased your membership. It is also emailed to the address you provided when joining. Please check your spam/junk folder to make sure it was not delivered there. If after an hour you still do not have your user name please create a ticket using the email address you joined with.

We deploy a sophisticated security system to protect our member area. Members logging in from too many locations in too short of a period will trigger our security system and lock your account.

Members using a proxy service, web anonymizer and certain devices may inadvertently trigger our system as these services may rotate through many IP addresses in a short period of time. Please disable any proxy or web anonymizer before logging in.

Logging in from home in the morning, your mobile device while on your way to work and then again while in the office will not trigger our security system. You are free to access our member area from various places.

We will be happy to change your password for you if you shared it with anyone or feel it may have been compromised.

To change your password please login to the member area and visit the support section to open a ticket requesting a password change. If you do not have access to the member area, please create a ticket using the email address you joined with.

Billing

Since your user name is tied to your membership record with the billing company this is something that we are unable to change. We apologize for the inconvenience.

You must cancel your membership before the next billing cycle starts.

For trial memberships please cancel 24 hours before the rebill time to ensure proper cancellation. For monthly memberships please cancel 72 hours before the next billing cycle. Cancellations done too closely to the rebill time may not be effective until after the rebilling is completed.

Please login to the member area and open a ticket in our support center if you believe a charge was completed by mistake. If you do not have access to the member area please, please create a ticket using the email address you joined with.

We wish to keep you happy even if you cancel and we hope you will come back in the future! We will correct any mistake if it is on our part. Our billing providers are world renowned and process collectively for tens of thousands of websites.

Please log in to the member area and open a ticket from within the support center. One of our agents will determine the biller you joined through and provide you with information on contacting them to update you payment details.

If you do not have access to the member area please, please create a ticket using the email address you joined with.

Please do not hesitate to contact us with any billing questions. To send a ticket please login to the member area and visit the support section. If you do not have access to the member area please, please create a ticket using the email address you joined with.

Please contact CCBill directly to update your credit card details.

Their support page is located at https://support.ccbill.com/

We recommend calling them or completing the online form. Since email is not secure we do not recommend emailing them your credit card details.

To help the CCBill agent quickly locate your account quicker, please have your subscription ID, user name and credit card handy.

You can locate your subscription ID on the receipt(s) we emailed you when you joined. You may also lookup your subscription ID on the CCBill support site.

Please contact Epoch directly to update your credit card details.

Their support page is located at https://epoch.com/en/billing_contacts.html

We recommend calling or using the free live chat feature at the left side of the page. Since email is not secure we do not recommend emailing them your credit card details.

To help the Epoch agent quickly locate your account quicker, please have your member ID, user name and credit card handy.

You can locate your member ID on the receipt(s) we emailed you when you joined. You may also lookup your membership on the Epoch support site.

Your subscription information should have been displayed after you purchased your membership. It is also emailed to the address you provided when joining. Please check your spam/junk folder to make sure it was not delivered there. If after an hour you still do not have your user name please create a ticket using the email address you joined with.

You may use our automated membership retrieval form at http://westbill.com.

You may also log into the member area and visit the support section to open a ticket and one of our agents will reply with your member ID. If you do not have access to the member area, please create a ticket using the email address you joined with.

Before emailing please be sure to whitelist support@westbill.com and/or check your junk/spam folder as spam filters are sometimes overly aggressive and block our automated responses.

You will instantly have access to all of the content on the site without any restrictions. The time left on your trial membership will be added to your monthly membership so you do not lose any time by upgrading early in your trial. In rare cases, or if you upgrade by any other method than our direct upgrade link – such as by email request – there may be a 5 minute delay before trial restrictions are removed.

The most likely reason for this is your acceptance of a trial offer at a partner site. On the form where you enter your credit card details there was likely an offer to join an additional site of a similar nature on a trial basis. If this box was checked, another membership was created at the partner site with the same user name and password. If this happened, you should have received two receipts, one for the original site you joined as well as one for the partner site. Please check your receipts to see if this was the case.

You may cancel one or both of the memberships at http://westbill.com or by opening a support ticket so that one of our agents may assist you in the cancellation process.

Please do not hesitate to create a support ticket if you have any questions about charges on your credit card statement.

Your privacy is important to us and we discreetly bill all memberships. Your statement will not show the website address or name of the site that you joined.

The purpose of a trial membership is to allow you to see what the site has to offer before paying for a full month of access. If we offered unlimited trials the bandwidth costs alone from providing them would force us to remove the trial option.

We bill discretely. Your statement will not show the adult website address or name.

Technical

No! Digital Rights Management is a technology which is meant to prevent the unauthorized distribution and viewing of films over the web.

Some of our sites used to use DRM but due to customer feedback we decided to remove it from all of our videos. If you can view the preview videos then you can view them in the member area as well – simple as that!

We believe that our members will respect our work and commitment to charities and will not give our content away. Moreover, we are convinced that DRM should not be the method to enforce customer loyalty. In our opinion, hot models, quality videos and regular updates are the key to ensuring you maintain a membership!

Chrome is our browser of choice for private surfing.

You can surf incognito by launching Chrome and clicking the settings button (all the way to the right and below the X to close the browser). When the settings options are expand click “New Incognito Window.” You may also launch an incognito window by clicking Ctrl+Shift+N.

For more information about the incognito feature in Chrome please visit please visit the Chrome support page dedicated to this at http://support.google.com/chrome/bin/answer.py?hl=en&answer=95464

Chrome is free and can be downloaded at http://www.google.com/chrome

Please note that we only offer this solution as a courtesy and that you use at your own risk.

Download links are located below the video player on the right side. All video formats except MP4 can be downloaded by clicking the download link.

To download MP4 videos on a PC rather than clicking the download video link please hover over it, right click and then select "save target as." This will open Windows and Explorer and prompt you to choose a location to save the video.

To download MP4 videos on a Mac right click or command+click on the download link and choose "Download Linked File As" and then choose where you wish to save the file.

Our servers are constantly monitored and maintained to ensure maximum speed. We also use a Content Delivery Network (CDN) that has servers all over the world so that you connect with the one closest to you. Our CDN is provided by the same company that handles video streaming for Netflix.

If you have a slow download speed your ISP is most likely at fault.

You may contact us anytime if you have speed problems and we will try to help you.

To contact our technical department please log in to the member area and visit the support section to open a ticket. If you do not have access to the member area please, please create a ticket using the email address you joined with.

If the site does not display properly in your browser please open a ticket from the support section in the member area to report a bug. Please be sure to tell us the browser you are using as well as the version number. We currently support Chrome, Firefox, Safari and Internet Explorer.

If you have already verified that your speakers are plugged in and not muted, please try the following:

Our streaming video player has a mute button at the bottom where you can scroll through the video itself. Please make sure the mute button is not engaged.

If the streaming video player is not muted, please download one of our videos and play it in your favorite video player to determine if the sound problem still exists.

If having no sound is limited to streaming our videos and not downloading, please try streaming one of our videos in another type of browser (we recommend Chrome: http://chrome.google.com). Although our sites are configured to work in all major browsers, no sound may be an indication of a misconfiguration in your browser of choice.

If after going through the above troubleshooting steps you still have the problem of no sound when streaming videos please open a support ticket and one of our agents will be happy to assist you.

For playing downloaded videos from ours and other sites, we recommend the free and versatile VLC Media Player.

This amazing video player runs on all platforms including Windows, Linux, Mac OS X, Unix and more!

VLC plays most codecs without needing codec packs. Some of the popular formats it plays are MPEG-2, DivX, H.264, MKV, WebM, WMV, MP3 and many more.

The MP4 files will play on Mac’s, iPod/iPhone/iPad and any mobile device supporting that format. Unfortunately we are unable to support PDA users.

Members Area

Many of our sites have a mobile version. If one exists, you should be automatically redirected to it when visiting from your mobile device. To login you use the same user name and password as you would on the desktop version.

If you are not automatically redirected you can scroll down to the bottom of the site and if there is a mobile version there will be a link to it.

No! Digital Rights Management is a technology which is meant to prevent the unauthorized distribution and viewing of films over the web.

Some of our sites used to use DRM but due to customer feedback we decided to remove it from all of our videos. If you can view the preview videos then you can view them in the member area as well – simple as that!

We believe that our members will respect our work and commitment to charities and will not give our content away. Moreover, we are convinced that DRM should not be the method to enforce customer loyalty. In our opinion, hot models, quality videos and regular updates are the key to ensuring you maintain a membership!

Chrome is our browser of choice for private surfing.

You can surf incognito by launching Chrome and clicking the settings button (all the way to the right and below the X to close the browser). When the settings options are expand click “New Incognito Window.” You may also launch an incognito window by clicking Ctrl+Shift+N.

For more information about the incognito feature in Chrome please visit please visit the Chrome support page dedicated to this at http://support.google.com/chrome/bin/answer.py?hl=en&answer=95464

Chrome is free and can be downloaded at http://www.google.com/chrome

Please note that we only offer this solution as a courtesy and that you use at your own risk.

We really want our members to get a bang for their buck and include lots of bonus sites with each membership. If you are in the mood for videos from a particular site, you can display the videos from just that site by hovering over the “Videos” button in the navigation bar and then selecting which site you wish to view scenes from.

One of our agents will be happy to change your password for you. To open a ticket please login to the member area and visit the support section of the site. Be certain to let us know in the ticket what you would like your password changed to.

If you do not have access to the member area please, create a ticket using the email address you joined with.

Download links are located below the video player on the right side. All video formats except MP4 can be downloaded by clicking the download link.

To download MP4 videos on a PC rather than clicking the download video link please hover over it, right click and then select "save target as." This will open Windows and Explorer and prompt you to choose a location to save the video.

To download MP4 videos on a Mac right click or command+click on the download link and choose "Download Linked File As" and then choose where you wish to save the file.

For videos that have a matching photo set, you can access the photos by clicking “Pictures” on the individual scene page. This will take you to a page of thumbnails. At the top of the page you can download the zip containing all of the pictures and choose how many thumbnails you want to appear per page.

Clicking a picture will open a light box and start a slideshow of the pictures with the starting point being the picture you clicked. To stop the slideshow, click “stop slideshow” on the top right side of the light box. You my resume by clicking “start slideshow.”

To close the light box please click the X that appears at the top right of the photo.

Comments allow you to share your thoughts on a model or video and they will be seen by you, other members and our models. Please do not share your personal contact details in comments.

Like most, you probably have a few favorite models and want to be able to quickly access each video they appear in. My Favorite Models allows you to do just this. To view your favorite models, please click My Account in the navigation bar and then click “My Favorite Models.”

You can add models to your favorite models list two ways. The first is from the “Featured Models” section that appears at the bottom of each scene page. Clicking “Add to Favorites” in the Featured Models section will add the model to My Favorite Models list. If you are in the Models section of the site, you can also click the “Add to Favorites” button in their profile.

My Favorites lets you bookmark your favorite scenes so you can more easily access them in the future. To view updates that are in your favorites please click My Account in the navigation bar and then click My Favorites.

You can add updates to your favorite lists two ways. The first way is when you have a list of updates, simply click the “Add to Favorites” button. If you are on the page of the scene itself where the video player is located, you can add to your favorites by clicking the “Add to Favorites” button on the right side of the page between the scene thumbnail and description.

For playing downloaded videos from ours and other sites, we recommend the free and versatile VLC Media Player.

This amazing video player runs on all platforms including Windows, Linux, Mac OS X, Unix and more!

VLC plays most codecs without needing codec packs. Some of the popular formats it plays are MPEG-2, DivX, H.264, MKV, WebM, WMV, MP3 and many more.

The purpose of a trial membership is to allow you to see what the site has to offer before paying for a full month of access. If we offered unlimited trials the bandwidth costs alone from providing them would force us to remove the trial option.

As veteran consumers of all things internet, the most annoying thing is unwanted interruptions to your browsing pleasure. Be assured that we will never inflict this on you.

The MP4 files will play on Mac’s, iPod/iPhone/iPad and any mobile device supporting that format. Unfortunately we are unable to support PDA users.